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Here’s What Inspectors like you have to say
I've used Horizon software for over a year now with my home inspection company, and find it to be a solid system. It gives you you the ability to edit and change according to what you need and publishes great reports. The team at horizon are very quick to answer questions and give advise on any issues the user may have. Overall a very user friendly platform especially if you are a new user.
20:28 06 May 22
After completing my course, using the software as a student, the Horizon staff were very helpful at getting me set up to start my new business venture. I was impressed with how simple the software is to use and the fact that they are continually producing more user friendly add-ons. Bryan, their technical support specialist, has been very helpful and quick to respond to any questions. Stave, software account manager, was accommodating with my schedule, extremely courteous, punctual with requested call back times, and offered me a great first year/introductory rate.
12:57 03 May 22
It is great help! Surprised that he works and replies me at 1 am in them morning!Patient and Nice! This really built about my confident in horizon !Thx Stave Joseph.
14:14 29 Apr 22
The home inspection software is complex but very thorough. I am used to it now and have absolutely no problem using it. When I a have a question, there is always (and I do mean always) someone on the other end of the phone to walk me through my problem. Much better than the competition that never answers the phone. Five stars because the software absolutely covers every imaginable problem, is laid out very well, and is ultimately easy to use. Also, my clients like the report.
20:01 12 Apr 22
I am, and have been a Professional Home Inspector for the past 25 years. Having used only written, hard copy reports, it was my goal to transition to retirement before the need to provide digital services. Covid changed all that with a greatly reduced level of active client participation which necessitated the move to digital format.The very day upon subscribing to Horizon Carsondunlop reached out to provide immediate one on one training. During our first session Bryon set up daily, personalized training webinars. Further to this he reached out and also made himself available to me during the weekend.Carsondunlop and the Horizon team hit well above the mark in terms of Product and Customer service.I truly appreciate Bryon’s professionalism and patience in working with this “old school” inspector.I will follow up in a few weeks time after I am up and running!PS This is Elden @ Homespec using my wife’s google account.
15:37 02 Apr 22
I am new at home inspection. I downloaded 3 types of software. I was confused, computer are not my strong point. Right away, Stave Joseph reached out by email a phone call, long story short, he is the only one out of the 3 that did so, we had a 30 min phone conversation, Stave had me up and running right after. So that is why i choose Horizon
22:14 16 Feb 22
I’ve used Horizon since 2015. The software allows me to run my business. Software support is OUTSTANDING.
Cochran Home Inspection Services, LLC
19:24 03 Feb 22
Absolutely the best, most professional software out there. If you want your reports to stand out, Horizon is for you.
G4 Inspection Services
00:52 15 Jan 22
K & S Home Inspections has always found Ariel, John & Bryan a pleasure to work with. they are helpful and always understand what we need,
20:08 06 Apr 21
Pleased with the software 100%! Their support staff is very responsive and tremendously helpful with start up, integration with other systems, and trouble shooting anything you can't figure out on your own. They truly set the standard for what customer service should be. 5 Stars EASY, would give 6 if I could!
21:11 26 Mar 21
Customer service is top notch! Ariel stuck with me through troubleshooting, and helped me figure out what I was doing wrong. Thanks, Ariel!
16:27 17 Mar 21
15:39 15 Mar 21
Horizon Inspection Software has tremendous customer support. Their staff is very helpful and patient when explaining how to use the software. The online seminars are informative and well done. This is a great company to be partnered with for a home inspector!
02:41 12 Mar 21
20:23 31 Dec 20
Insight app is a solid training tool for inspectors of all skill levels. Highly Recommend it!
16:53 01 Dec 20
The inspection software is easy to use ,creates impressive reports and practically runs your Business. The customer service is So good it’s downright impressive. It’s simply excellent!
22:01 12 Nov 20
I had an issue with an inspector on this platform (not Carson Dunlop's fault) and John Kwasnik from Carson Dunlop was very willing to help me figure it out. He was responsive on the phone and by email and I got the impression this is a very reputable company that cares about its reputation and doing things correctly.
14:59 22 Oct 20
I have been using Horizon software for the past 11 years. Customer service and tech support are top notch.
19:35 28 Sep 20
I have been using horizon inspection software for a little more than a decade now and I love that it keeps improving. The webinars, training, and access to support are also fantastic.
00:26 22 Sep 20
I’ve been using Horizon for about six years. Horizon provides all the tools I need to run my business. Their customer support is superb. And their reports look great!
01:51 17 Sep 20
Love Horizon, the program, the support, and the free webinars offered by Alan Carson.Shout out to Ariel the man behind the scenes making a huge impact.
01:45 17 Sep 20
Horizon is a great Software!
03:46 11 Aug 20
Their customer service is second to none. Switching to Horizon was the best decision I made to upgrading my company.
15:01 06 Jul 20
Excellent software and service.
20:38 07 May 20
I use Horizon software for my Home Inspection business. Sure, it costs a little more than other softwares. But the business infrastructure and support is worth it. Ariel is the best!
14:09 16 Apr 20
Unbelievable customer service paired up with an amazing software, I'm beyond pleased to have joined the Horizon team.
20:56 13 Apr 20
Excellent customer service!! Have used software 10 years plus.
20:39 23 Mar 20
Excellent report writing software, easy to use in the field and quickly publish the report with minimal editing in the office! Clients love the tabbed report format, and the Repair Request form.
23:38 08 Mar 20
When we first opened our Home Inspection business, I looked at all the software companies. I choose Horizon because I felt it was the most clear and easy to read report from my client and customers point of view. The app makes it super efficient for the inspectors to get the right information in the right place. Multiple inspectors can work on one report at the same time. There are hyperlinks and diagrams plus so much more. And that's on the report writing end.It is also a customer management software you use to communicate with the agents and buyers. There are email templates you can set up to be sent out automatically to remind folks of their appointment or to up sell.If you ever need customer service, these guys are on it fast. Horizon finds good talent and then keeps them. It makes for a delightful experience.
TK Home Inspection
19:07 05 Mar 20
I have been using Horizon inspection software since day one. Now, close to 10 years later, i am still using it. The updates are awesome, (always free) and have made the software even better. The support from Horizon is second to none. Very responsive and timely for answering questions and resolving issues.
11:40 05 Mar 20
I started on Horizon back when I was an employed inspector with a large firm. When I started my own company 7 years ago I thought I would try another software. Well, I never got past the set up phase with 2 other choices. This is easy to use, produces a great looking report which clients and agents have complimented and the support is exceptional. AND, they keep making it better! Can't ask for more.
02:12 05 Mar 20
We’ve relied on Horizon for over 8 years. In my opinion it produces one the most professionally organized, easy to read and attractive to look at reports in the profession. Our clients, agents and inspectors agree. Robust, ever evolving, great mobile and web based versions, and a responsive staff. I’ve considered and tried others over the years but always come back to the reliability and stability of this reporting platform. If you haven’t already, step up to Horizon.
01:27 05 Mar 20
01:25 05 Mar 20
I have been using Horizon for a year now. The product and support has been awesome.
00:34 05 Mar 20
Software and staff are top notch. Staff goes the extra mile to resolve situations quickly. My clients love the images that illustrate the defects found on their homes.
21:07 04 Mar 20
20:32 04 Mar 20
Have started using Horizon in January and after ten years of using another software, I found the integration to be a lot easier and smoother than I expected. Easy to use, customizable and Ièm saving time. Plus, the customer service is great ! I highly recommend Horizon. Mike
17:20 04 Mar 20
Having used Horizon Software for the last 10 months I have to say it is a great product. The customer service is exceptional (Ariel especially)! I’ve called numerous times and he answers the phone with an immediate answer as I thought for sure I was going to stump him on a few issues. Even when he’s been out of the office, I’ve gotten very quick (same day) responses to emails and calls. While on a roof once with a phone app issue I called and had to leave a message. He called me within 5 minutes and recognized in a few seconds I hadn’t updated my app! Now that’s service!The company is continually updating the report software to make report completion faster and offers frequent webinars to better understand the system. There is a detailed setup and a learning curve required to get settled into the process and that’s expected with such a comprehensive program. Almost every aspect of the system is customizable and what can’t be customized within the system, they have workaround suggestions.I particularly like how the recent update easily allows adding my own comments for future reports. this keeps me from having to type the same issues over and over. This was improvement was completed after many requests throughout the Horizon user community and bam... it shows up ten times better than requested. These guys put the thought into updates before they execute! This latest update incorporated many suggestions into one awesome update! It literally shortened my report writing by 45 minutes to 1 hour less and I’m very detailed!Pricing is fair within the Inspection industry and they offer monthly plans and packages (I chose the package plan because I’m still new and getting established). The biggest and best aspect are the professional reports that look better than my competition. You won’t go wrong with these guys!
14:27 04 Mar 20
Love this software. The support is fantastic and my clients love it as well.
12:55 04 Mar 20
I've been a Horizon user for approximately 10 years. I've performed thousands of home inspections using this software. Two things that really stand out for me: 1) I consistently get compliments from clients and agents in regards to the report presentation and how easy it is to understand. Agents have been especially happy with the Action List that we provide them with every inspection report (included free with Horizon). 2) The team at Horizon really takes to heart suggestions for improvement from inspectors. Updates are done on a regular basis, each one improving the overall user experience. The most recent update was the best yet, imho. 10 years of using this software should say everything.
01:27 04 Mar 20
I have been using HorizonMobile for over 5 years now and this software is easy to use, saves me time and my clients love the reports that they receive! It’s a win win using Horizon.
01:15 04 Mar 20
This is the only software I recommend to new and exiting home inspectors. My clients love the report layout so when clients are happy, agents and I are happy. Clients also like the home owners reference manual at the end of each report. For me as an inspector the mobile app is great with many options to help speed up the report process. Its a complete package for home inspections. Thanks Horizon!
00:47 04 Mar 20
Great software! Easy to customize, and customer support is very quick.Leighton JantzBrick by Brick Home Inspection
00:31 04 Mar 20
I began using Horizon six years ago and love using it for my home inspection report writing. I find the process fairly intuitive, and the team at CD keeps updating the software to meet changing needs. Excellent report writing software!
23:49 03 Mar 20
We have been using Horizon software for many years now. The ease of use, fantastic customer support and assistance helps ensure smooth report writing for us. Clients are always impressed with how easy to read & understand the reports are.
21:55 03 Mar 20
I have used this software for my inspection business and I love it. The technical support has been awesome and the ease of use can't be beat.
21:53 03 Mar 20
Our company has been using Horizon report writing software for the past 4 - 5 years. We had another software for the 6 years prior and we are so glad we switched (which was easy). The customer service, ease of report writing, the final reports are great. There are so many extras for our clients that adds huge value to us and to the client. Thank you Horizon, you make my day so much easier.
21:43 03 Mar 20
I’ve been using Horizon for two years and I’ve seen first hand dedicated the team is to personalized guidance and training the users. They are constantly working to improve the platform and there are so many features I still haven’t made use of them yet!
21:31 03 Mar 20
As a Home Inspector, I've been using Horizon report writing software for the past 8 years. The customer service, ease of report writing, and the overall look of the final report are exemplary. Of the other report writing software systems available, Horizon is above and beyond.
20:54 03 Mar 20
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