Accessibility Standards for Customer Service

Below you will find our accessibility standards for customer service:

Providing Goods and Services to People with Disabilities

Carson Dunlop is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons for admission to Carson Dunlop’s premises.

Notice of Temporary Distribution

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Home Inspection Training, the Education Department (including HRB sales and RECO), Home Inspection and the Customer Service Team, Carson Dunlop will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at our front doors, will be made available online and will be sent out to any potentially affect parties via email.


Carson Dunlop will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf.
Individuals in the following positions will be trained:
Every Carson Dunlop employee will be trained to ensure that every client is met with the dignity and support they require and that every team member has the tools to provide this assistance. This training will be provided to staff immediately.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard ’s plan.
  • Carson Dunlop‘s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty in accessing Carson Dunlop.

Staff will also be trained when changes are made to this plan.

Feedback Process

Customers who wish to provide feedback on the way Carson Dunlop provides goods and services to people with disabilities can fill out surveys, email or call.
All feedback, including complaints, will be reviewed by the Customer Service Department and Management team. Customers can expect to hear back in one business day.

Modifications to This or Other Policies

Any policy of Carson Dunlop that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

If you have any questions regarding our accessibility standards, please call 800-268-7070 or email

What Our Clients Say

  • I picked up two new agents this week when I did an inspection on a house they had listed.  Both were so impressed with the report format and the way I word things that they declared they were going to use me as their “go to” inspector.  My wording has not changed in the way I report items.  So that means all of the credit goes to the Horizon report format.

    Tim Fuller, Fuller Home Inspections

  • Fantastic reporting system! The best tool in any home inspector’s bag isn’t always in the bag.

    Steve Love, McKenzie-Taylor Associates Ltd

  • After finding Carson Dunlop Horizon software I quickly realized that this was by far the most comprehensive report I could use. The descriptions, limitations, recommendations, and the added feature of implications library has sped up my report writing time by hours. Not to mention the mobile app has become my best friend at the inspection site. It saves me at least 1 1/2 to 2 hours per inspection and my clients are very impressed with the final report. Horizon software is a great time saving product and has given me a definite edge in the inspection field.

    Troy Owen – Owen Home Inspection

  • As president of the NE chapter (ORCIA, Oklahoma Residential Commercial Inspection Association) I meet with many inspectors monthly. I have looked at and tried many different inspection software programs. I have the best looking, easiest to understand report of any of them! I just wanted to drop a quick line and let you know I appreciate your services and quick response when things go awry. Keep up the great work.

    Ken Woolbright, Gold Star Home Inspections, LLC

  • I am proud to say we have increased from three inspectors to ten since starting with Horizon in 2014. We also have three more currently in training. I only say this because Horizon is a significant part of our success. We are very pleased as well with the Horizon Commercial software.

    G Bryan, Houston TX.

  • I am still in “love” with Horizon. What is especially wonderful is how you continue to shape and improve the system without compromising its “roots”. What a great thing for small Companies in the rural areas to obtain the highest quality report writing in our profession, for a fair price. Ariel’s support is great! He is always fast to respond, and never makes us digital laymen feel inferior.

    David Steinman – Viewpoint Inspection