Integrated Accessibility Standards Regulations – Information & Communication Policy


Carson Dunlop will create and provide information and communications in ways that are accessible for people with disabilities. This policy outlines Carson Dunlop’s policy related to information and communication.

All information and communications materials and services provided by Carson Dunlop will follow the principles of dignity, independence, integration and equal opportunity.


  • Carson Dunlop will provide people with disabilities information and communication in an accessible format. Alternative accessible formats include but are not limited to large print, text transcripts of audio or visual information, handwritten notes instead of spoken word, information written in plain language, an electronic document formatted to be accessible for use with a screen reader. Accessible formats and communication supports will be provided in a timely manner at no cost to the employee.  Carson Dunlop will consider the person’s accessibility needs when customizing individual requests and will consult with the individual making the request to ensure suitability. Effective date: January 1, 2017.
  • Carson Dunlop will ensure that all feedback, both internal and external, are made accessible to clients, customers and employees upon request. Effective date: January 1, 2016.
  • Should a student notify Carson Dunlop of their need for more accessible resources and materials due to a disability, we will provide learning resources, material, student records and program information in an accessible format that considers their accessibility needs. Carson Dunlop will provide accessible or conversion-ready versions of training textbooks when requested. Effective date: January 1, 2015.
  • Carson Dunlop will ensure that all publicly available safety and emergency information (i.e. evacuation procedures, floor plans, etc.) is provided in an accessible format or with appropriate communication supports, upon request.

What Our Clients Say

  • I picked up two new agents this week when I did an inspection on a house they had listed.  Both were so impressed with the report format and the way I word things that they declared they were going to use me as their “go to” inspector.  My wording has not changed in the way I report items.  So that means all of the credit goes to the Horizon report format.

    Tim Fuller, Fuller Home Inspections

  • Fantastic reporting system! The best tool in any home inspector’s bag isn’t always in the bag.

    Steve Love, McKenzie-Taylor Associates Ltd

  • After finding Carson Dunlop Horizon software I quickly realized that this was by far the most comprehensive report I could use. The descriptions, limitations, recommendations, and the added feature of implications library has sped up my report writing time by hours. Not to mention the mobile app has become my best friend at the inspection site. It saves me at least 1 1/2 to 2 hours per inspection and my clients are very impressed with the final report. Horizon software is a great time saving product and has given me a definite edge in the inspection field.

    Troy Owen – Owen Home Inspection

  • As president of the NE chapter (ORCIA, Oklahoma Residential Commercial Inspection Association) I meet with many inspectors monthly. I have looked at and tried many different inspection software programs. I have the best looking, easiest to understand report of any of them! I just wanted to drop a quick line and let you know I appreciate your services and quick response when things go awry. Keep up the great work.

    Ken Woolbright, Gold Star Home Inspections, LLC

  • I am proud to say we have increased from three inspectors to ten since starting with Horizon in 2014. We also have three more currently in training. I only say this because Horizon is a significant part of our success. We are very pleased as well with the Horizon Commercial software.

    G Bryan, Houston TX.

  • I am still in “love” with Horizon. What is especially wonderful is how you continue to shape and improve the system without compromising its “roots”. What a great thing for small Companies in the rural areas to obtain the highest quality report writing in our profession, for a fair price. Ariel’s support is great! He is always fast to respond, and never makes us digital laymen feel inferior.

    David Steinman – Viewpoint Inspection