Read what Home Inspectors, Home Buyers, Realtors and Inspection Admin staff say about HORIZON.

Home Inspectors



“Just completed 20 two bedroom townhouse inspections and reports for an investor in three days. I could not of done it without Horizon. Now I have eight more regular home inspection reports to do before the end of the day Saturday. I know I can pull that off because of Horizon. That will be a record over my 17 years in this business of 28 inspections and reports in one week. The most I have ever done before was 18. You guys and your software rock! You make my daily grind easier and give me the ability to pull off the seaming impossible every now and then. I would not of even considered attempting this without you. My competitors can’t keep up with this 65 year old inspector. Thanks again.”
Chris Hilton

I have been using Horizon reporting software for about 7 to 8 years now, and will continue using it as long as I am performing inspections. Clients have nothing but great things to say about the reports that I process and provide with Horizon, which have detail, are very well laid out, and also provide reference materials for any experienced or new property buyer. Clients also tell me that the illustrations are accurate and informative, which compliment the photos that are taken during the inspection and uploaded throughout the report. The Horizon system allows reports to be customized or used as a generic report, depending on the needs of the client. I would recommend Horizon to any new or seasoned inspector.
Sean O’Driscoll

“I really benefit from using Horizon mobile on my Samsung smart phone. It is fantastic! Super easy to use and has significantly reduced my at-home report writing time. While on site, I get all of the system Descriptions and Limitations entered. It only takes a few minutes and doing it this way, it acts as a checklist to make sure everything is accounted for. No more jotting down notes and entering them at a later time. Adding photos on the spot and linking them directly to a recommendation in the report is such a time saver. I highly recommend the Horizon software and the great service from Carson Dunlop that goes along with it!”
Ed Stroz – Stroz Inspections and Consulting

“I had to share a compliment I received from a client today. First let me say I get compliments every week about the depth of my reports and while I will take some of that credit for the work I must acknowledge that your Horizon system is by far the best thing out there. Today my client said this was the most incredible inspection report he has ever seen specifically in regards to the ease of understanding and navigation. He was very excited about it. Thanks for the great system that only gets better every year.”
Brad Tholen

“Dear Everyone at Horizon IT Department, You have fixed the biggest problem in the Home Inspection Industry, ok… not Real Estate Agents, but the time it takes to write reports. The new APP is totally the best thing since sex. Maybe better. This is will have a real impact on the quality of life for every inspector, no matter where they live. Fathers will make it to ball games, school Christmas shows, and even enjoy a vacation. Might even get some sleep in the summer. No more 4am wake ups to write reports from the day before. Job well done! FYI, our new Toshiba Thrive tablets are a good platform to recommend. The app works very well on this Android.”
Kelley Fulton

“Fred was far superior to all other inspectors who I have worked with. Fred had the most recent software for his reporting. It was well put together. Easy to read and I received the report quickly. The quality of the report was very high. The narrative was thorough. Where there were problems, they were explained in great detail. He saved me a lot of money on this home. I was able to use Fred’s report to negotiate a new roof with the owner. Fred was very professional not to mention his report was far superior!”
Fred Buck

“Thank you so very much. I have to tell you your company has been so wonderful to work with. I think you guys do a spectacular job. The software is AMAZING. I wish I changed over years ago. Thanks again. And keep up the great job.”
Craig Brehmer

“I just wanted to let you know how very happy we are to have discovered Horizon!
I could not be happier. The fact that Horizon is a “smart” system makes doing different types of inspections very easy. If I am doing a condo for example, I do not need to worry about having unneeded information about the exterior, roof or structure in the report. If I don’t click anything, it is not in the report.
It improves the efficiency of our business and just makes us better at what we do. I am also certain that this will give us an edge on our competition!”
Mark & Cindy Hall

“I continually receive lots of great feedback on the reports themselves – use of photos, easy to understand, thorough, professional. I also have peace of mind knowing all of my inspection reports and photos are safely archived.

Immediate benefit was the Inspection Booking feature that provides automatic email generation of the appointment and advanced client awareness, confirmation and contract acceptance. This allowed me to get right to business when I arrived at the inspection property.

Having the Android Horizon app is fantastic! Super easy to use and has significantly reduced my at-home report writing time. While on site, I get all of the system Descriptions and Limitations entered. It only takes a few minutes and doing it this way, it acts as a checklist to make sure everything is accounted for. No more jotting down notes and entering them at a later time. Adding photos on the spot and linking them directly to a recommendation in the report is such a time saver.”
Ed Stroz

“I have picked up two agents this past week when I did an inspection on a house they had listed. Both were so impressed with the report format and the way I word things that they declared they were going to use me as their “go to” inspector.”
Tim Fuller

“As president of the NE chapter (ORCIA, Oklahoma Residential Commercial Inspection Association) I meet with many inspectors monthly. I have looked at and tried many different inspection software programs. I have the best looking, easiest to understand report than any of them. I just wanted to drop a quick line and let you know I appreciate your services and quick response when things go wrong. Keep up the great work.”
Ken Woolbright

“After finding Carson Dunlop Horizon software I quickly realized that this was by far the most comprehensive report I could use. The descriptions, limitations, recommendations, and the added feature of implications library has sped up my report writing time by hours. Not to mention the mobile app has become my best friend at the inspection site. It saves me at least 1 1/2 to 2 hours per inspection and my clients are very impressed with the final report. Horizon software is a great time saving product and has given me a definite edge in the inspection field.”
Troy Owen

“I would say on the average inspection Horizon saves me a good 1/2 hour at least. The ability to have the pictures put into the report where they need to be with captions allows me to put in as many pictures as I need to without costing me extra time. That and the ability to mouse over my comments without having to open each recommendation speeds up my proof reading making it easy to do reports on site in a timely manner. Thanks for making life easy.”
Chad Block

“Horizon not only saves much time, it also streamlines my inspection process, adds professionalism, and saves money.”
Tye Parent

“Progress is fast and the data collection is fantastic. The ability to customize is also a significant factor. Time saving for me already with standard inserts I fill. The best part for me is the accuracy and quality plus the support available. It’s not just about the time still best value!!!! That’s the key!”
Kevin Lowe

“We have used other computer based report writing systems, but they lacked the technical knowledge base, ease and flexibility of use of HORIZON. We get fewer calls from customers and agents, as the online report links make it easy for them to answer their own questions 24/7.

We love having CarsonDunlop on our team!”
David Steinman

“I love the ease of use and the versatility of this software. I really like the fact that for an home deficiency, there is already a “placeholder” available that can be clicked on to identify it in a report … this really prevents a lot of extra typing to explain a deficiency. And if needed we can add more notes to that deficiency … this is a very versatile tool! I also had a chance to preview another software yesterday and was quick to decide that Horizon is not only a complete software for home inspectors but a very easy to learn and use software … much easier than the other one I previewed. I really liked the feature that I could take notes with my iPhone while on site and then that feeds directly to the report so that by the time one gets home to write the report most of it has already been completed! That is awesome … absolutely paperless! This software really is an all-in-one tool for home inspectors.”
Jeffrey Rolland – Home Inspection Student

“My very humble opinion is that Horizon is the best reporting software available because of the ability to produce such a complex report with such simplicity, its flexibility and the added benefit of the Carson Dunlop experience, quite frankly. Every change or update I’ve seen from Horizon has been a real significant value to the report writing process. They seem well thought out and intended as solutions to problems or voids.”
Jeff Luther

“Again… Kris, I so appreciate your expert knowledge and teaching ability. You make learning a pleasure with your very polite and kind manner. I feel very comfortable talking with you. I also feel… thanks to both you and John… (He exhibits great customer service and caring also)…Horizon and TIPS will be great friends for a very long time. I am very happy with your service and your product. Consider my husband and I… satisfied customers.”
Nancy Anderson

“I’ll tell you again, “Horizon Rocks!!”. Maybe I lead a boring life, but every time I hear of a “Horizon Update” I get excited!!”
Mark Hendley

“I appreciate your email and subsequent phone call to ensure my world was a-ok. That is what customer service looks like! Thanks Again.”
Tom Woolley

“I have been using Horizon since I started my business in 2006. I use the PDA on site to enter all of my data and can simply sync the completed report back to the Horizon website, proof the report and send it to my clients. Whenever I work with new realtors they are amazed that I can have the report completed and sent to them within an hour after the inspection. The quality of work that I provide to the client along with a great reporting system, ensures that the clients and their agents have a professional, well detailed report that is accessible anywhere that they have internet access and in an easy clear format they can work with.

My business has continued to grow since 2006. In difficult economic times and after an uncertain real estate market I have grown my business by 38% in 2009 alone. My business and quality of reports continues to impress local agents who now refer me to their clients on a regular basis.

One last note, I called just last week to discuss credit purchases with Horizon. The Horizon consultant responsible for this was away at the ASHI conference, so the receptionist transferred me to Alan Carson himself. I was quite frankly floored to be speaking with one of the founders of Carson Dunlop. He was not only very friendly to speak with but he also went out of his way to ensure that I could take care of a last minute inspection going into the weekend. He did a great service for me and my client and then followed up via email to make sure that things had worked out well.
Thank you to Alan and to all of those at Horizon who work to assist me in providing a great service and professional reporting.”
Jeff Regnier

“Wow guys, thanks for all the feedback. I’m always a bit floored when I get a full answer to one of my random questions. I’ve got anywhere from 2-4 new inspectors starting this year, and they’ll all use Horizon and the CarsonDunlop training program.”
Paul Sirois

“I just wanted to pass on a thank you to your Horizon team. I had a problem loading the new upgrade in Horizon laptop, called John, made arrangements to drop by the office and had it repaired and loaded in no time. Excellent service!”
Wayne Fulton

“As with everything you offer it is the best!”
Doug Hastings, Instructor

“The ease of operation. . . I like how you can add photos to the report and the illustrations. Easy to find information – the reference links are very helpful. It has a very professional look that my clients appreciate receiving.”
Ron Westlake

“Welcome to the Premier Report Writing System. The HORIZON web based system removes the burden of updating and maintenance from us, so we can spend our time doing home inspections and better serving our customers.

I can honestly say the following, without exaggeration:
The photo update was the best of the many upgrades you have done in the past 18 months. The automatic resizing of the photos saves me at least a half hour on each report. It is a snap to put the photos right where I need them.

The Horizon Reporting system has resulted in very loyal broker clients and significant repeat business. They tell me that their buyers love the report and that makes them look good as well. I have heard nothing but positive feedback on the reports, most saying that they are impressed with the professional appearance and detail.
Since no one else in my market area uses Horizon, I have been able to raise my prices twice within the past year and still increase my business. Some agents have been willing to wait up to two weeks for an appointment rather than use someone else. One broker told me, “You really have us spoiled”.

Feel free to quote me if you wish. Choosing your reporting system over all the others I looked at was the smartest thing I ever did. Thanks for all your help.”
Tom Axelrad

“I got my first compliment on the Horizon report writing system. The purchaser was a banker – loan department. He showed the report to several others in the bank, and they all praised the report. They said it was the best home inspection report they had ever seen.”
G. Goldman

“I like that I don’t have to go through lengthy phone queues to get the department I need. When I call I feel you are always ready willing and able to help. You guys are very good at listening, reacting to inspector needs and excellent in the way you respond to customers.

The new inspection reports are excellent! Being able to add Site Info and Appliance ancillary sections to my report is a bonus.
Picture management, resizing and storage feature is unbelievable.”
Steve Molnar

“Hello Alan, I am on a little crusade against bad inspection reports — that is good inspections that have no value to consumers because the reports are so “protected” that the consumer can’t figure out what is wrong. It all started with a good inspection but a bad report that contained boiler plate that recommended 23 inspections by 10 different trades for a house that in fact needed the fuse panel changed for breakers, two plumbing traps changes and a bit of mortar patching — all for 2 to $3,000. The 9 month old very good roof job was rated as “normal wear”, followed in the next sentence by the boiler plate that said that roofs should be inspected by specialists to assure that they do not leak and cause damage to the house. The young couple estimated over $10,000 in additional inspections and tens of thousands of dollars in repairs and walked away from buying the house, probably from ever buying a house — at least as long as they hire that inspector. An initial discussion with the inspection company gave the response that they had to protect themselves from liability.

But to make a long story short – I ranted a bit about this on the radio and received a series of inspection reports from consumers. One of them was by one of your guys, linking to the Horizon web site. Very nice indeed. What I really liked about this report is that they have tons of your good boiler plate, but it was not mixed up with the specific inspection — it was relatively easy for the consumer to actually sort out what needed to be done, and what they as future homeowners should keep an eye on.
Good job!

Jon Eakes – One of the nation’s leading experts on home repair and improvement.
Ask Jon Eakes

“Hi everybody, the new picture enhancements are sensational… Thanks”
Dick Schor

“I have used Horizon, and my PDA since the application became available. I have found that beside myself, my customers prefer my Horizon reports to all others I have used. Word of mouth from clients, and preferred inspector status from several Real Estate firms have increased my sales so far in 2008 by 400%. This can be directly attributed not only to the quality of my inspection, but to the Horizon report for being specific to the house inspected, and includes pictures which bring each individual situation clearly to their attention. The PDA helps guide me through each aspect of the inspection, add specific little points easily, including serial numbers, etc. as I go along. Since using the Horizon Report System, I have never had a complaint from any customers I have done an inspection for. I only received high praise for the in-depth easy to understand report they receive, and an inspection they feel was well worth the money. I would also like to thank the support staff at Horizon for constantly consulting their users, and updating Horizon to make things easier for us to do our reports. A job well done!
Dave Nelson

“I believe the upgrades will make an outstanding product even better. I am very pleased with the Horizon reports and my clients appreciate them as well.”
Bruce Thompson

“I am very pleased with The Horizon reporting system. All the positive results & customer referrals have reduced my need to advertise, allowing those funds to go to other business expenses.”
Calvin McCafferty

“Horizon produces a quality report that is easy to understand.”
Ron Duchesne

“I have found my overall experience with the Horizon report system very satisfying. The system is very user friendly and the reports are complete and professional. My clients are also very impressed with the system which only adds to the credibility of my company.”
Mark Diplock

“Your Horizon just keeps getting better. The new cover is amazing, so professional.

Here is a little note to tell you what happened to me last fall. As I am one of your few Home Inspectors in my area. The Real Estate Board invited me to their yearly conference for their Real Estate Agents. Needless to say once they saw my type of report, my Home Inspections – which did increase by over 50% last year, have even increased already another 50% more this year. In fact this month of May is already 150% higher than last May.

Also this month a Home Inspection resulted in a buyer needing to get some downspouts added and roof fixed. The buyer phoned to tell me that the roofing company was able to give her a quote from just seeing the report with pictures and arrows showing what had to be done. The roofer was apparently very impressed.

I am also getting real estate agents from competing companies recommending me to the other offices. WOW.”
P. Studholme

“In a world where there is much of pain, suffering, moral collapse, and dishonesty in business you and your associates and your operation are a bright spot on the landscape. You are doing a great job and your service is worth every penny to me in my business.”
Larry Vernon

“I attended the Live meeting last night. Thank you very much, it was very informative and it only solidified my decision in going with this system.”
Peppi LaRiccia

When surveyed 93% of our home inspection clients rate our reports Very Good to Excellent!

Home Owners on Horizon Reports

“I am thrilled with the results of the home inspection you did yesterday for me. Being overseas, it is certainly a leap of faith to make an offer on a property that I have not seen in person. Having you there, doing the work that you did, makes this a far easier process than thought possible. Your efforts, on my behalf, are MOST appreciated.

The online home inspection report is wonderful! It answers many questions while providing me an in depth view of the property. The pictures are super really giving me a level of detail I didn’t expect. The written detailed report is just fabulous. I appreciate all the hyper-links to real valuable information that I can use and reference in the future.

Thank you as well for the quick turn-around, that really makes a big difference for being able to make an offer today. Greetings from Abu Dhabi!”
P.McRobb

“Professionally written, good clear facts, addressed everything clearly, well laid out design”
Yvonne MacNeil

“The report was extremely thorough and professional. It was also organized well which made it easy to follow and understand.”
Robin Baniwal

“What I like about the reports is that it not only provides information about the home and what to keep an eye on, but also extensive reference material.”
Lucyna Zborzil

“The bottom line summary is a great idea, clearly identifies what the homeowner needs to focus on first. The breakdown of the report is great. Going section by section I can clearly see each component with the recommendations including diagrams and pictures of my personal home. The report looks great and is easy to read. It’s very useful having this document knowing that I can refer to it at any time in the future should an issue arise with my house”.
M.S.

“The report format and maintenance advice will continue to be useful throughout the time we live in the house”.
T.K.

“Armed with your personalized HORIZON Report, I know that I am making a very well-informed purchase decision”.
E.S.

The report is very complete. For a layman like myself it was very helpful to have both indoor and outdoor photos of the same problem with an easy to understand diagram (i.e. ice damming)”.
G.W.

“The report produced was very clear, informative, and very useful concerning my final decision to purchase”.
M.B.

Office Administrators on Horizon software

“Change is not always easy or fun but, switching to Discover Horizon’s scheduler has been both. It is a user friendly program that I have found to be simple to learn. The scheduler view is easy to look at and read. At one glance I tell which inspectors are where and for how long. When I’m on the phone with a client the speed and efficiency it provides are valuable tools. ”

“It offers tons of flexibility to be able to check the schedule over the weekend or on the run without having to be at the office. Now, with Horizon’s scheduler it is really just a matter of pointing and clicking on the inspector and the time slot. It’s easy, visual, and quick! ”
Tracy Cotrell

“I really like the visual layout – how easy it is to see inspections – proves very quick when people call requesting a specific time/inspector, and how easy it is to transition from the scheduler page into booking. The booking screen flows really well – i.e. from customer information to quoting them a price.”
S. Vukelich

“Ease of use. User friendly.”
Cindy Barnes

Real Estate Professionals on Horizon Reports

“Your reports consistently impress my clients. They love the clarity, the photos, the specific targeted comments and the reference information. No other inspection report comes close. A professional report without being over complicated. In my 25 years I’ve never seen a report come close.”
Allen Meredith, Realtor

“Hi, I just received an inspection you did. I am totally impressed!!
Please give me an “estimate of prices” that I may share with my Buyers – a broad range is fine. Also please let me know the geographical areas you cover. Provide me with everything I need to know about your service so I may recommend you. Please also send me 10-20 brochures and business cards. THANK-YOU – look forward to utilizing your service!”
C. Jackson, Buyer’s Agent & Real Estate Consultant

“In 30 years of real estate I have never seen such a thorough, professional, excellent inspection report and presentation as this.”
Coldwell Banker, NJ

“Pretty impressive package, covers it all & pics are good to reinforce your points.”
M.M.

How did Home inspectors rate Horizon?

In a recent survey of Horizon users:
• 93% rated our support team as extremely knowledgeable or very knowledgeable
• 91% rated their orientation sessions as good, very good or excellent
• 93% rated their overall Horizon experience as good, very good or excellent

Here are some comments we received in the survey.

“Thanks again, I really enjoy the support. BTW, John K. has been absolutely wonderful. He makes me feel right at home. I know I don’t have to worry about anything, when John has the reigns!”

“The staff helped with all my questions and the system is easy to use.”

“It produces a quality report that is easy to understand.”

“The sales and tech rep remembered me from previous conversations. Also, I love the ease of the PDA version. Horizon is the most user-friendly inspection software I have used.”

“Even though there is still much to learn it is what the majority of our clients require so, it may take time, but at the end of the day, it is a very positive move forward.”

“I like the ease of use and the technical support from your staff. It is well liked by my customers. I like how you can add photos to the report and the illustrations.”

“John made me feel at ease, and offered all the assistance and helped me get the ball rolling. Once the service started it never stopped.”

“Always trying to help in a courteous and professional manner.”

“The thing I like best about Horizon is the ease of use.”

“The staff are very helpful and easy to talk to.”

“I like the fact that it has very little down time and I can use it when and where I want.”

“The best thing is the ease of writing a good looking report.”

“The most valuable thing to me is the high quality of reports.”

“You give us a voice on concerns we might have.”

“Dealing with John and the sales team was professional and courteous.”

“A very easy transition to a new reporting system.”

“I spent a lot of time choosing my report format. I like Horizon because of the full-colour illustrations that come standard and the ability to book inspections online and email customers. Overall, it is a top-tier system that I would recommend to everyone, but I won’t because I don’t want them to take my client base.”

“I love the fact that data is stored off site.”

“The best thing for me is the flexibility.”

“The ease of operation, it’s Easy to find information – the reference links are very helpful.”

“It has a very professional look that my clients appreciate receiving.”

“I got the answers I needed to get back to work.”

“Its ease of use, intuitive menus, built in pictures and on-line software.”

What Our Clients Say

  • I picked up two new agents this week when I did an inspection on a house they had listed.  Both were so impressed with the report format and the way I word things that they declared they were going to use me as their “go to” inspector.  My wording has not changed in the way I report items.  So that means all of the credit goes to the Horizon report format.

    Tim Fuller, Fuller Home Inspections

  • Fantastic reporting system! The best tool in any home inspector’s bag isn’t always in the bag.

    Steve Love, McKenzie-Taylor Associates Ltd

  • After finding Carson Dunlop Horizon software I quickly realized that this was by far the most comprehensive report I could use. The descriptions, limitations, recommendations, and the added feature of implications library has sped up my report writing time by hours. Not to mention the mobile app has become my best friend at the inspection site. It saves me at least 1 1/2 to 2 hours per inspection and my clients are very impressed with the final report. Horizon software is a great time saving product and has given me a definite edge in the inspection field.

    Troy Owen – Owen Home Inspection

  • As president of the NE chapter (ORCIA, Oklahoma Residential Commercial Inspection Association) I meet with many inspectors monthly. I have looked at and tried many different inspection software programs. I have the best looking, easiest to understand report of any of them! I just wanted to drop a quick line and let you know I appreciate your services and quick response when things go awry. Keep up the great work.

    Ken Woolbright, Gold Star Home Inspections, LLC

  • I am proud to say we have increased from three inspectors to ten since starting with Horizon in 2014. We also have three more currently in training. I only say this because Horizon is a significant part of our success. We are very pleased as well with the Horizon Commercial software.

    G Bryan, Houston TX.

  • I am still in “love” with Horizon. What is especially wonderful is how you continue to shape and improve the system without compromising its “roots”. What a great thing for small Companies in the rural areas to obtain the highest quality report writing in our profession, for a fair price. Ariel’s support is great! He is always fast to respond, and never makes us digital laymen feel inferior.

    David Steinman – Viewpoint Inspection