The Carson Dunlop Customer Value Proposition

Carson Dunlop has enjoyed a long and successful reputation as pioneers and experts in the field of residential home inspection. With the advent of the ecoENERGY Retrofit Home Program, (sponsored by NRCan), Carson Dunlop is uniquely qualified to provide the same great customer experience and added value to our new clients of the ecoENERGY program.

The core of our business philosophy is to provide excellent customer service and superior quality work at a competitive price. Based on recent customer feedback from our ecoENERGY customers, we are exceeding expectations! Read more...

We are proud of the work we perform for you and we recognize the importance and value of establishing and maintaining a long term relationship with you.

Thank you for choosing Carson Dunlop to perform your ecoENERGY Home Evaluation.


We do more for our clients and it shows!

- we have a professional website and a strong company image
- when you book an appointment , we give you a specific time and we show up on time.
- we are efficient in our work and easy to do business with
- we work 7 days a week, in the office and in the field
- we offer quick turnaround times. We try and ensure you can make a reservation within 1-3 days notice
- we do all of the paperwork for our clients. Our administration and file management is excellent
- we add more value through inspector notes and links and recommendations for more information
- we have a highly skilled and knowledgeable customer service team
- we meet or exceed all deadlines and service standards as required by NRCan
- you are automatically enrolled in the Carson Dunlop Homeowners Association
- you receive free advice about your home for as long as you own your home
- you can participate in special value added programs like TD Home and Auto Insurance


We've been in business for 30 years - experience matters

- we are one of the very few Service Organization’s with a lot of experience, having performed over 85,000 home inspections - we know buildings better than most
- we are technical experts and we have a lot of technical resources supporting us
- we provide completely unbiased advice to every homeowner

Our Advisors make a difference - have the best working for you

- almost all are experienced home inspectors
- some are Engineers
- we know how to communicate often complex, technical matters in easy to understand terminology
- we know the "house as a system" better than most
- we hire advisors based on their attitude, behaviour and motivation

Our Training and Quality Assurance

- all are well trained - we take 4 weeks while others take 5 days
- we meet or exceed all NRCan service and Quality Assurance standards
- we offer ongoing ecoENERGY program training to our advisors
- we conduct ongoing technical training with our advisors

To speak to someone on our customer service team, call us at 416-964-9415 or email us at inspection@carsondunlop.com.